Όροι Χρήσης

Αυτοί οι όροι αποτελούν συμφωνία μεταξύ εσάς ή του οργανισμού που εκπροσωπείτε («Πελάτης») και της Altix Code Ltd («Altix»). Με τη χρήση της υπηρεσίας Altix Analytics, συμφωνείτε με αυτούς τους όρους.

1. The Service

Altix Analytics is a privacy-oriented web analytics product: you install a tracking script on your own websites, and we give you a dashboard reporting on traffic to those sites. Plans, limits, and pricing are described at altixanalytics.com/pricing and may change on reasonable notice as described in section 5.

2. Accounts, organisations and team members

You must provide accurate information when creating an account, and keep your credentials confidential. You are responsible for all activity under your account.

An account may be shared by an organisation. The person who creates it is its first Owner. Owners and Admins may invite other people as team members and assign them a role (Owner, Admin, or Member), each with different permissions inside the Service.

The Customer organisation is responsible for the conduct of every team member it adds, for ensuring it has the right to add them, and for removing access promptly when it is no longer appropriate (for example, when someone leaves the organisation).

At least one Owner must exist on every account at all times; the Service will not let the last Owner be removed or demoted. Only an Owner may manage billing or delete the account.

We log security-relevant account actions — invitations, role changes, removals, and deletion — in an audit trail visible to Owners and Admins.

3. Acceptable use

You agree not to use the Service to:

Track a website you do not own or have authorisation to track.

Attempt to re-identify individual visitors, or combine our analytics output with other data to do so.

Violate any applicable law, including data protection law in respect of your own visitors — you are the controller for that data, and responsible for your own lawful basis and any disclosures owed to your visitors.

Probe, scan, or attempt to bypass the security of the Service, or resell or sublicense access to it without our written permission.

Send us, through support channels or otherwise, any data you are not legally entitled to share.

We may suspend or terminate an account that breaches this section, with notice where practicable.

4. Subscriptions, billing and taxes

Τα προγράμματα επί πληρωμή τιμολογούνται προκαταβολικά σε περιοδική βάση (μηνιαίως ή ετησίως, κατά την επιλογή σας) μέσω των εκτελούντων την επεξεργασία πληρωμών μας (Stripe ή Revolut), χρεώνονται στην κάρτα που αποθηκεύσατε κατά την ολοκλήρωση της αγοράς και ανανεώνονται αυτόματα μέχρι την ακύρωσή τους.

Μπορείτε να προβείτε σε ακύρωση οποτεδήποτε από τη σελίδα τιμολόγησης· η ακύρωση τίθεται σε ισχύ στο τέλος της τρέχουσας περιόδου τιμολόγησης και διατηρείτε την πρόσβαση μέχρι τότε. Δεν παρέχουμε επιστροφές χρημάτων για αναλογικό μέρος περιόδου, εκτός εάν απαιτείται από τον νόμο.

Τα τέλη δεν συμπεριλαμβάνουν φόρους, εκτός εάν ορίζεται διαφορετικά· είστε υπεύθυνοι για τυχόν ΦΠΑ ή άλλον φόρο που εφαρμόζεται στη χρήση της Υπηρεσίας εκ μέρους σας, ο οποίος ενδέχεται να υπολογιστεί και να προστεθεί στο τιμολόγιό σας.

Εάν μια πληρωμή ανανέωσης αποτύχει, επιχειρούμε εκ νέου τη χρέωση μετά από 1, 3 και 7 ημέρες· εάν εξακολουθεί να αποτυγχάνει, η συνδρομή τερματίζεται και ο λογαριασμός επανέρχεται σε δωρεάν πρόγραμμα εφόσον υφίσταται τέτοιο, ή οι λειτουργίες επί πληρωμή αναστέλλονται έως ότου εγγραφείτε εκ νέου. Μπορείτε να τροποποιήσετε την αποθηκευμένη κάρτα οποτεδήποτε από τη σελίδα τιμολόγησης.

Τα τιμολόγια για τα καταβληθέντα ποσά εκδίδονται μέσω του εσωτερικού μας συστήματος τιμολόγησης και διατηρούνται ανεξάρτητα από τον λογαριασμό σας στο Altix Analytics για όσο χρονικό διάστημα απαιτούν οι λογιστικές και φορολογικές μας υποχρεώσεις.

5. Changes to the Service and these terms

We may update these terms or the Service from time to time. For a material change, we will notify account Owners by email at least 14 days before it takes effect, except where a change is required sooner for legal or security reasons. Continuing to use the Service after a change takes effect is acceptance of it; if you do not agree, you may cancel and delete your account before it takes effect.

6. Data processing terms

Where the Service processes personal data about your website's visitors, you are the data controller and Altix is the data processor, acting only on your documented instructions (which are to operate the Service as described in our documentation). The following applies to that processing, and together with our Privacy Policy forms our data processing terms:

We process visitor data only to provide you analytics about your own site, and for no other purpose.

We implement the technical measures described in our Privacy Policy (no cookies, no stored IP addresses, daily-rotated hashing) and organisational measures to protect it, and will notify you without undue delay if we become aware of a breach affecting it.

Our subprocessors for this data are limited to our infrastructure host (Hetzner) and, for the tracking subdomain feature, Cloudflare for DNS and certificate issuance; we do not share your visitor analytics data with any other third party.

On deletion of your account, visitor analytics data is deleted as described in our Privacy Policy and in section 7 below.

You remain responsible for ensuring you have a lawful basis to collect analytics data about your visitors and for any disclosures you owe them under your own privacy policy.

7. Termination and deletion

You may delete your account at any time from Settings. This immediately cancels any subscription, permanently deletes your tracked websites and their analytics data, and removes every team member's access. It cannot be undone.

We may suspend or terminate your account for breach of section 3, for non-payment that remains unresolved after reasonable notice, or if required to do so by law.

Sections that by their nature should survive termination do — including sections 6 (to the extent data still exists), 8, 9, 10, and 12.

8. Disclaimer of warranties

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement, and we do not warrant that the Service will be uninterrupted, error-free, or that analytics figures will be complete or exact — the Service is designed to avoid identifying individuals, which inherently trades off some precision for privacy.

9. Limitation of liability

To the maximum extent permitted by law, Altix's total liability arising out of or relating to the Service will not exceed the amount you paid us in the 12 months before the claim arose, and Altix will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Nothing in these terms limits liability that cannot be limited under applicable law, including liability for death, personal injury, or fraud.

10. Indemnification

You agree to indemnify and hold Altix harmless from any claim arising from your breach of section 3 (acceptable use) or from your use of the Service to track a website you did not have the right to track.

11. Intellectual property

Altix owns all rights in the Service, excluding your own data and content. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, for your own internal business purposes. The Service is built in part on Umami, which is used and distributed under its own open-source MIT licence.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Cyprus, without regard to its conflict-of-laws rules. The courts of Cyprus have exclusive jurisdiction over any dispute arising from these terms or the Service, except where mandatory consumer protection law gives you the right to bring a claim in your own country of residence.

13. General

If any provision of these terms is found unenforceable, the rest remain in effect.

These terms, together with our Privacy Policy, are the entire agreement between you and Altix regarding the Service.

You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

A failure to enforce any right under these terms is not a waiver of it.

14. Contact

Altix Code Ltd (Cyprus). Questions about these terms: legal@altixcode.com.